FAQs

Everything we make at Cara Kluth Jewellery is handmade - in fact it is hand made by Cara Kluth herself, using precious metal sheets, wires and home produced ingots. Chain links, stone settings, rings are all made in the same way. In fact the only thing that is not made here on the premises are the small components such as fine chains, clasps, earring backs and some earring posts. But that is.

No, unlike a lot of jewellery that is sold as hand made, none of our jewellery is cast. Each piece is made individually by hand so you can be sure your piece of jewellery entirely unique. If you compare this to art - you're buying an original, not a print!

Yes, we aim ensure all of our jewellery is comes from sustainable resources, so we're proud to be able to say all of our jewellery is made 100% recycled precious metals.

Quite simply, yes. Recycled gold and silver is entirely equal in quality to unrecycled precious metals, its just kinder to the environment.

All of our jewellery comes ready packaged in one of our pretty pink branded boxes or handmade linen pouches.

See our Delivery and Returns page for photos and more information

We have ensured all of our packaging is environmentally friendly, made from sustainable paper-based materials. Even the foam inserts are made from tall oil, a by-product of the paper making process.

We're delighted to be able to offer a gift wrapping service so your jewellery is ready for gifting and can be sent directly to the recipient if required.

Once you've added an item to your basket you will be shown a checkbox offering gifting options, from where you can select gift wrapping and/or a gift message.

Your jewellery is first packaged in one of our pretty branded boxes or linen pouches. This is then placed inside a postal box and surrounded by tissue paper. This is finally inserted into a waterproof postage bag to ensure it reaches you in tip top condition.

We aim to despatch all in-stock items within 24 hours of ordering during operating hours. We use Royal Mail Signed For 1st class, which aims for 1 day delivery. So, you could realistically expect to receive an order placed on a Monday to be with you on the Wednesday or Thursday. If you need it earlier we do offer an Express Next Day delivery option.

Made-to-order items are subject to the same delivery schedule, but take up to 3 weeks to despatch.

If you are working to a specific timeline we are more than happy to help ensure you receive your item in time. Feel free to get in touch and we 'll do what we can to give you more precise estimate.

An express delivery service is available that uses Royal Mail Special Delivery Guaranteed by 1pm next day.

All of our deliveries will require someone to sign on receipt of the package, so please consider this especially if time is critical.

You will receive an automated email notification once the product has been despatched?

We can deliver to all countries covered by Royal Mail. We use standard international delivery is Royal Mail International Tracked and Signed For, which aims for 3-5 days within Europe and 5-7 days for worldwide.

Gift cards are delivered digitally by email directly to the buyer, so these will be available almost immediately for you to present to the recipient.

Any item purchased online may be returned any time within 30 days of receiving it for a full refund, regardless of your reason. All we ask is that that items are returned unworn - this applies especially to earrings, which cannot be resold once worn.

This return policy excludes engraved, resized, bespoke or custom orders, unless of course we are at fault.

Outbound delivery costs are non-refundable, so the cost of delivery will be deducted from any refund. You will be responsible for paying for any inbound delivery costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We offer a 1 year guarantee on the workmanship of all of our jewellery, specifically any breakages along solder joints or dislodged stones. In the case of a warranty claim we will repair or replace your item of jewellery free of charge.

This guarantee is subject to specific exclusions:
where the item of jewellery has be subject to force or foreign material;
fine chains;

Please send any returned items in their original packaging together with the order reference to:

Returns CKJ, 14 The Green, CALNE, Wiltshire, SN11 8DQ, United Kingdom

You are encouraged to contact us with an order reference before returning your product. If you are returning the item under our 1 year guarantee, please include a note detailing the reason for the return and your contact details.

You will be responsible for paying for any delivery costs for returning your item.

If you are shipping an item over £75, you should consider using a trackable delivery service or purchasing shipping insurance, as it cannot be guaranteed that we will receive your returned item.